Shipping & Returns

Shipping Policy

Return & Exchange Policy

Shipping & Delivery


Taffy Pet offers worldwide door-to-door shipping. 

Shipping rates:

          Within South Africa- R100 flat rate

          International- varies widely depending on the country of delivery

Shipping costs are non-refundable!


All orders are processed as soon as possible. Delivery time varies depending on your location.

Expected shipping times (rough estimate):

          Around South Africa- 3 to 7 working days

          International- 7 to 25 working days

Please ensure that your delivery address is correct at check out! Taffy pet is unable to take responsibility for items delivered to an incorrect address. Please also keep in mind that once an order has been dispatched, we are not able to change any details surrounding the purchase, e.g. shipping address, payment information and order details. It is vital to make sure all of your information is correct before placing an order.

For International deliveries, please be aware that your order may be subject to import tax, duties and other charges that are not included in the cost of the goods or shipping. It is the buyer’s responsibility to pay these fees upon arrival/ receipt.